An examination of the causes of job dissatisfaction among customer service employees at Southern Bell, 1989

Forbes, Yvette L.

1989-07-01

The objective of this study is to determine the causes of job dissatisfaction among Southern Bell Customer Service employees. The study is significant because employee job dissatisfaction is a major contributory factor to low morale and low productivity. The findings indicated that most of these employees were dissatisfied with their work situation. The primary areas of concern were job freedom and flexibility, career advancement opportunity, job pressure, recognition and salary, in this order. The only area with positive responses from the majority of employees was relations with co-workers and supervisors. The primary source of information for the study was a survey instrument. There were secondary sources such as books, journals, and company documents. Recommendations to address the problem of job dissatisfaction were offered.

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application/pdf

1989-07-01

Master of Public Administration (MPA)

Atlanta University

Department of Public Administration

Danso, Alex

Clark Atlanta University

Georgia--Atlanta

http://hdl.handle.net/20.500.12322/cau.td:1989_forbes_yvette_l

http://rightsstatements.org/vocab/InC-EDU/1.0/